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[Route 9 Wickery, Inc. d/b/a The Wickery]

Privacy Policy

This privacy policy (“Policy”) explains how personal information is collected, used, disclosed and secured by Route 9 Wickery, Inc. d/b/a The Wickery (“Company, “We” or “Us”) when you (“You”, “Your”, “User”) access the Company web site www.thewickery.com  (the “Site”).  If you do not agree to the terms of this Policy, please do not use the Site.

We reserve the right to change the provisions of this Policy at any time.  We will alert you that changes have been made by indicating on the Policy the date it was updated.  We encourage you to review this Policy from time to time to make sure that you understand how any personal information you provide will be used.  Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.

What Is Personal Information?

As used herein, the term “personal information” means information that specifically identifies an individual (such as a name, address, telephone number, mobile number, e-mail address, date of birth, credit card number, social security number), or information about that individual that is directly linked to personal information.  Personal information does not include “aggregate information”, which is data we may collect about the use of the Site(s) or about a group or category of users, from which individual identities or other personal information has been removed. This Policy in no way restricts or limits our collection and use of aggregate information.  

How Do We Collect Information, and What Types of Information Do We Collect?

There are several ways we may collect information from or about you, including through (A) information you provide to us directly; and (b) information that are automatically or passively collect.

Active Collection:

We collect certain information when you voluntarily provide which may include: name, postal address, telephone number, fax number, e-mail address, financial account information such as credit card number and other payment information. We do not retain credit card information. We may also collect demographic information such as your age, gender, country and zip code of residence, recent purchases, and preferences.  This demographic information may be associated with your personal information. If this demographic information is connected with personal information, we will treat the demographic information as personal information.

If you create an account, we may also collect information such as user name, password and other demographics you provide. If you purchase from us, we may collect information on what you buy and the frequency of your purchases.

If you connect your account to another service such as Facebook, Google, Twitter, Houzz and Instagram, the other service may send us your registration or account information on such service that you authorize.

Information We Automatically Collect:

When you visit or interact with the Site, some information is also automatically collected. We may use cookies or other technologies to automatically or passively collect information about your online activity or website use.  When you visit or interact with the Site, we may automatically collect information about your Internet Service provider, your operating system, browser type, domain name, Internet Protocol (IP) address, your access times, the website that referred you to us, the pages within our Site that you request and the dates/times of those requests. We may use third-party service providers to support our website. These technologies may include cookies, to collect and store information.

Information from Other Sources:

We may acquire information from other sources to supplement the information you have provided or the information we have collected automatically.  We may use this information to target our communications with you and for internal business analysis.

What Personal Information Do We Share With Third Parties?

We may share your information with Third Parties. We may use third parties’ analytics and tracking tools to obtain a better understanding on who uses our Site, how they are using the Site, how to improve performance of the Site. They may also combine information they collect from you to interact with the Site with information they have collected from other sources.

Aggregate Information/Combination of Information:

We may take your personal information and make it non-personally identifiable, either by combining it with information about other individuals (aggregating your information with information about other individuals), or by removing characteristics (such as your name) that make the information personally identifiable to you (i.e., de-personalizing your information).  This can include usage information and/or information that is not connected to personal information. Given the nature of this information, no restrictions apply under this Privacy Policy on our right to aggregate or de-personalize your personal information, and we may use and share in any way with third parties the resulting non-personally identifiable information.

Disclosures Required By Law and Disclosures to Help Protect the Security and Safety of Our Websites and Others:

We will disclose personal information when we believe in good faith that such disclosures (a) are required by law, including, for example, to comply with a court order or subpoena, or (b) will help to: enforce our policies; enforce contest, sweepstakes, promotions, and/or game rules; protect your safety or security, including the safety and security of property that belongs to you; and/or, protect the safety and security of our Site(s) or third parties.

How Can You Modify Or Delete Your Personal Information?

You may modify or delete the personal information collected through the Site at any time by contacting info@thewickery.com.

Does This Policy Apply to Other Websites Linked To From the Site(s)?

The Site may contain links to other websites.  Any personal information you provide on linked pages or applications is provided directly to that third party and is subject to that third party’s privacy policy.  This Policy does not apply to such linked sites, and we are not responsible for the content or privacy and security practices and policies of these websites or any other sites that are linked to or from the Site.  We encourage you to learn about their privacy and security practices and policies before providing them with personal information.

Do We Collect Information From Children Under the Age of 13?

The Site is not intended for use by children under the age of 13, and Company does not knowingly collect or use any personal information from such children.  If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.  

What Steps Do We Take To Protect Your Information?

We take measures designed to protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction.  We provide physical, electronic, and procedural safeguards to protect information we process and maintain. While we take steps to protect your personal information as best as we reasonably can, no system or transmission of data over the Internet or any public network can be guaranteed to be completely secure.

Miscellaneous

This Policy and the privacy practices of Company will be subject exclusively to the laws of the State of New Jersey in the United States.  Company makes no representation that this Policy and our practices comply with the laws of any other country or jurisdiction.  Users of the Site who reside outside the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.  If you reside outside of the United States, by using the Site, you consent to the transfer, processing and use of your information outside your country.

Questions?

If you have any questions, comments or concerns about our Privacy Policy, please contact us at 732-286-2322 or by email at info@thewickery.com. We are located at 30 Flint Road, South Toms River, NJ 08757.

 


 

Route 9 Wickery, Inc. D/B/A The Wickery will save or process some of your personal data in order for legal reasons and to offer you the best service.

Online Shopping & Orders

When you purchase products through our website www.thewickery.com, we will save your name, e-mail address, and purchase history. For security reasons, we will not save any of your payment information (i.e., credit card number CCV). All payment information is securely possessed by PayPal, Freshbooks or WePay.

In order to send you updates on your order/s, we will be transferring your order history to an email marketing automation platform. If you decide that you do not want to receive product updates and sales promotions any longer, you can opt out at any time.

Contact Forms

When using a form to contact us, we will be sending the information provided by you (name, email, address, image and internet protocol address) through my server to our Google email account. We will not use emails that were sent through contact forms for marketing purposes.

LiveChat

We are using LiveChat on our website in order to provide customers with real-time response to inquiries while on the website.  When using this plugin, you are providing us with your name and e-mail address. This information is stored and analyzed should you return to the website with additional inquiries.

Marketing Tracking and Analytics

We are using tracking and analytics tools to improve your browsing experience, analyze website traffic and to understand where our shoppers are coming from. Second, we are using tools to serve targeted ads to visitors of my website on platforms like Facebook and Instagram. This means that when you visit www.thewickery.com, we are sending anonymized information about you to firmed parties. This information includes pages you visited, the duration of your visit to our website and part of your IP address.  

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via info@thewickery.com or by telephone at 732-286-2322:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log-in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Security

We take precautions to protect your information. When you submit sensitive information via www.thewickery.com, your information is protected both online and offline.

Again, wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 732-286-2322 or via info@thewickery.com.

 


Terms and Conditions

CONDITIONS OF USE

Route 9 Wickery, Inc. D/B/A The Wickery and its associates provide their services to you subject to the following conditions. If you use the services advertised on this website, you accept these conditions. Please read them carefully. ​

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit Route 9 Wickery, Inc. D/B/A The Wickery or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Route 9 Wickery, Inc. D/B/A The Wickery or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Route 9 Wickery, Inc. D/B/A The Wickery, with copyright authorship for this collection by Route 9 Wickery, Inc. D/B/A The Wickery, and protected by international copyright laws.

TRADE MARKS

Route 9 Wickery, Inc. D/B/A The Wickery’s trademarks and trade dress may not be used in connection with any product or service that is not Route 9 Wickery, Inc. D/B/A The Wickery’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Route 9 Wickery, Inc. D/B/A The Wickery. All other trademarks not owned by Route 9 Wickery, Inc. D/B/A The Wickery or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Route 9 Wickery, Inc. D/B/A The Wickery or its subsidiaries.

LICENSE AND SITE ACCESS

Route 9 Wickery, Inc. D/B/A The Wickery grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Route 9 Wickery, Inc. D/B/A The Wickery. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Route 9 Wickery, Inc. D/B/A The Wickery. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Route 9 Wickery, Inc. D/B/A The Wickery and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Route 9 Wickery, Inc. D/B/A The Wickery’s name or trademarks without the express written consent of Route 9 Wickery, Inc. D/B/A The Wickery. Any unauthorized use terminates the permission or license granted by Route 9 Wickery, Inc. D/B/A The Wickery. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Route 9 Wickery, Inc. D/B/A The Wickery so long as the link does not portray Route 9 Wickery, Inc. D/B/A The Wickery, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Route 9 Wickery, Inc. D/B/A The Wickery logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Route 9 Wickery, Inc. D/B/A The Wickery and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Route 9 Wickery, Inc. D/B/A The Wickery reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Route 9 Wickery, Inc. D/B/A The Wickery and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Route 9 Wickery, Inc. D/B/A The Wickery and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Route 9 Wickery, Inc. D/B/A The Wickery or its associates for all claims resulting from content you supply. Route 9 Wickery, Inc. D/B/A The Wickery has the right but not the obligation to monitor and edit or remove any activity or content. Route 9 Wickery, Inc. D/B/A The Wickery takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from Route 9 Wickery, Inc. D/B/A The Wickery are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

Route 9 Wickery, Inc. D/B/A The Wickery and its associates attempt to be as accurate as possible. However, Route 9 Wickery, Inc. D/B/A The Wickery does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Route 9 Wickery, Inc. D/B/A The Wickery itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY Route 9 Wickery, Inc. D/B/A The Wickery ON AN “AS IS” AND “AS AVAILABLE” BASIS. Route 9 Wickery, Inc. D/B/A The Wickery MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Route 9 Wickery, Inc. D/B/A The Wickery DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Route 9 Wickery, Inc. D/B/A The Wickery DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Route 9 Wickery, Inc. D/B/A The Wickery ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Route 9 Wickery, Inc. D/B/A The Wickery WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting Route 9 Wickery, Inc. D/B/A The Wickery, you agree that the laws of the state of NJ, USA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Route 9 Wickery, Inc. D/B/A The Wickery or its associates.

DISPUTES

Any dispute relating in any way to your visit to Route 9 Wickery, Inc. D/B/A The Wickery or to products you purchase through Route 9 Wickery, Inc. D/B/A The Wickery shall be submitted to confidential arbitration in NJ, USA, except that, to the extent you have in any manner violated or threatened to violate Route 9 Wickery, Inc. D/B/A The Wickery’s intellectual property rights, Route 9 Wickery, Inc. D/B/A The Wickery may seek injunctive or other appropriate relief in any state or federal court in the state of NJ, USA, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Route 9 Wickery, Inc. D/B/A The Wickery. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the menu. Or you can email us at: info@thewickery.com

 


Return & Refund Policy

We are committed to 100% customer satisfaction. However, we do not offer refunds or returns on custom-made/special orders (anything you select the fabric and/or finish). Once production has begun, orders may not be cancelled or altered. Production begins within three (3) business days of your order.

If you are dissatisfied with any stock items (items not requiring fabric selection of frame finish) purchased via online, please contact us within ten (10) business days so that we can assist you with a return at Route 9 Wickery, Inc. D/B/A The Wickery at 732-286-2322 or by e-mail at info@thewickery.com. If you would like to return a product that was not customized and therefore returnable, you may do so with the following understanding: 1) you are responsible to pay return shipping charges both ways (meaning: freight for delivery to your home and freight from your home), 2) products must be in brand new condition, 3) product must be returned with/in original packaging, 4) refunds will be given AFTER products are received and inspected for compliance with the above-mentioned points and 5) requests for returns must be completed within 24 hours of delivery. Please contact us for an RA (Return Authorization) number. Shipments arriving to our docks without an RA number will be refused.

If you feel that the products you have purchased are not performing to manufacturer specifications after use, please contact us as soon as possible so that we may help you with a warranty claim.

Order Cancellation

All orders will be processed and received within Three (3) Business days. Cancellations and/or changes to orders must be completed within this timeframe.

Refunds

If your order has not been processed, we will immediately refund your payment. If your order has already been processed, we will not refund your purchase.

All refund recipients will receive an email confirmation for their records.

Contact Us

If you have any questions about our policies or how to cancel an order, contact us Route 9 Wickery, Inc. D/B/A The Wickery at 732-286-2322 or by e-mail at info@thewickery.com.

Location & Hours

Get In Touch

Questions or requests for telephone consultations below. Please provide details and photos of your space to help us furnish your space. We do not evaluate, appraise or purchase old wicker/rattan.

Thank you!

We have received your request and will be in contact with you soon.